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Ordering Problems and Advice

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Q. If I order now, when will it be delivered?

A. Full details about this are given when you click Delivery lower left of every page or when clicking Terms & Conditions. It depends on the time that you order, your location and which of the delivery options that you choose. Orders placed by 2.00 pm on a working day are despatched that day, and orders placed after 2.00 pm are despatched the next working day.

Q. What is a "working day"?

A. A working day is Monday to Friday but not Bank Holidays.

Q. When it says, "Up to 2 Working Days" and "Up to 7 Working Days" in the options for delivery, what does this mean?

A. If you select "Up to 2 Working Days" the parcel is delivered by the end of the second working day after despatch. The next working day after despatch is day one, and the next working day after that is day 2. In 99% of cases the parcel is delivered the next working day.

If you select "Up to 7 Working Days" the parcel is delivered by the end of the 7th working day after despatch. The next working day after despatch is day one, the next working day after that is day 2 and so on. In 75% of cases delivery is in 2 days (could be a Saturday), but in the run-up to Christmas when carriers are busier this is less likely.

An example is that if you select "Up to 7 Working Days" and place the order before 2.00 pm on Thursday, then delivery will be by the end of Monday the week after next, though it could be delivered on Friday or Saturday morning this week or Monday next week.

For urgent deliveries we recommend selecting Up to 2 Working Days.

Q. Can I have the despatch/delivery of my order delayed so that I do not receive delivery before a date?

A. Yes. When placing your order, type in the shipping note box that you would not like delivery before xx date.

Q. Can I register on the website and be able to view previous orders and track the progress of my current order?

A. Yes. You can register in the Checkout; instructions are given on the relevant page of the Checkout. This will enable you to view recent previous orders placed since you registered, and will enable you to track the progress of your current order. You do not have to register. If you do not register, you can still view the progress of your order by entering the order number and your postcode, and you can Retrieve your last order if you clicked Save at the time, are on the same computer and have not deleted your cookies. All-in-all, registering is likely to be the better option for you.

 

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